Ranchi News: Ranchi DC Manjunath Bhajantri Launches 24/7 WhatsApp Helpline for Public Grievances

Ranchi, December 01, 2024: In a significant move to streamline grievance redressal and enhance public convenience, Ranchi Deputy Commissioner (DC) Manjunath Bhajantri has introduced a dedicated WhatsApp helpline number 9430328080. This initiative aims to ensure timely resolution of public complaints and establish a more accessible communication channel between citizens and the administration.

Ranchi DC Announces WhatsApp Number for Public Complaints

The newly launched WhatsApp number enables residents of Ranchi to register their complaints 24/7, fostering a seamless grievance submission process. The helpline is operational starting December 2, 2024, and will be monitored rigorously by a dedicated team.

Under this initiative, the Ranchi district administration has allocated personnel in three shifts to ensure uninterrupted monitoring and response. Complaints submitted via WhatsApp will be promptly addressed, with the respective departments taking necessary action.

Swift Action Promised: Grievance Redressal 24/7

To maintain efficiency, the administration has adopted a structured approach. Complaints received will be reviewed weekly, specifically on Saturdays, ensuring consistent follow-ups and timely solutions. As per DC Manjunath Bhajantri, departments must submit progress reports on actions taken against each complaint to maintain accountability and transparency.

“We are committed to addressing public grievances promptly and effectively. This initiative is part of our efforts to make governance more inclusive and citizen-centric,” said Bhajantri while appealing to the public to utilize the helpline responsibly.

How Ranchi District Administration Plans to Resolve Complaints

The district administration has set up a grievance redressal cell at Room No. 220, Block-A, Ranchi Collectorate, to complement the WhatsApp helpline. Residents can submit written applications directly at this office, ensuring multiple avenues for grievance registration.

Officials have been instructed to issue acknowledgments for each submitted complaint, ensuring the process remains transparent. Furthermore, complaints requiring immediate attention will be forwarded to the relevant departments for quick resolution.

A New Initiative by Manjunath Bhajantri to Ensure Public Convenience

DC Manjunath Bhajantri has emphasized the administration’s proactive stance toward citizen engagement. The helpline marks a significant step in simplifying the complaint process, reducing bureaucratic delays and fostering trust between the government and its citizens.

This innovative approach aligns with the broader objective of making Ranchi a model district in governance. The administration is optimistic that this initiative will significantly improve the grievance redressal mechanism and strengthen public trust in the system.

Key Features of the Initiative

The Ranchi DC’s initiative reflects a broader trend of leveraging technology to make governance more responsive and accessible. Residents are encouraged to utilize the helpline and contribute to building a more accountable administrative framework.